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Responsible to troubleshoot and solve the day to day issues which users put through the IT Service Desk, to acknowledge and follow up on tickets in Jira.  Responsible to document or amend the IT knowledge base from time to time.

Other responsibilities include: setting up new user and laptops, closing off accounts of terminated users, maintaining the access cards, maintaining the IT inventory, maintaining the active directory and office 365 licenses.  This person is the first point of contact for employees when they have issues relating to information technology.



Role and Responsibilities

Duties may include the following tasks:

•    Serve as the first point of contact for users seeking technical assistance
•    Track all instances of support by using ticket-tracking software
•    Keep current systems updated and running smoothly
•    Upgrade the systems and its components when the need arises
•    Maintain, back-up and secure databases, as well as restore files as needed
•    Perform troubleshooting through diagnostic techniques and pertinent questions
•    Assist in the development, delivery and management of technology-based business solutions
•    Assist in the integration of technical and application components
•    Assist in the design of coding and testing programme modules
•    Participate in the execution and documentation of tests


Qualifications

•    Significant work experience gained in a similar role within an IT technical support environment
•    Have excellent analytical and problem-solving skills
•    Have a good working knowledge of common information technologies and systems
•    Be able to manage multiple projects simultaneously
•    Be able to communicate complex concepts to a general audience
•    Troubleshoot common IT problems
•    Be accurate and have attention to detail
•    Be a reliable and trustworthy team player with an aptitude for learning
•    Have initiative, drive and a positive attitude
•    Experience with MS Active Directory and associated technologies
•    Experience with Microsoft Windows 7, 10 in a Windows Server domain environment

Desirable Skills:

•    Knowledge of ITIL
•    Understanding of LAN and WAN principles  
•    Experience with Asterisk PBX
•    Office 365
•    Microsoft Group policy
•    Experience in using a backup tool, and a backup process

 

GlobalCapital plc, Testaferrata Street, Ta’ Xbiex XBX 1403, Malta.
Phone: (+356) 21 342 342; Email: info@globalcapital.com.mt

GlobalCapital Life Insurance Limited is authorised to transact Long Term Insurance Business and is regulated by the Malta Financial Services Authority (MFSA). Registered address: GlobalCapital Life Insurance Limited, Testaferrata Street, Ta’ Xbiex XBX 1403, Malta.


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